Warranty & Repairs Policy

1.Overview

This policy explains the warranty coverage and repair services available for products purchased from Mind Tech Computers, whether on mindtech.ae or at our Abu Dhabi store. It applies alongside the manufacturer’s warranty and your rights under applicable UAE law.

2.What the Warranty Covers

Most products carry a manufacturer’s warranty against defects in materials and workmanship under normal use. The warranty period varies by product and brand and is stated on the product page or invoice.

• Manufacturing defects and hardware faults under normal use
• Components that fail within the stated warranty period
• Repair or replacement of the faulty item at our or the manufacturer’s discretion

3.What Is Not Covered

The warranty does not cover:

• Accidental damage, drops, liquid damage, or misuse
• Physical or cosmetic damage that does not affect functionality
• Damage from unauthorised repairs, modifications or tampering
• Normal wear and tear, consumables and batteries beyond their rated life
• Software issues, data loss, or damage caused by viruses/malware
• Products with a removed, altered or unreadable serial number

4.How to Make a Warranty Claim

To start a warranty claim, contact our support team or visit our Abu Dhabi store with the item and your proof of purchase (order number or invoice).

• Contact us via the Help Center, phone or email to log the issue
• Back up your data — repairs may require a reset that erases storage
• Bring or ship the product with all original accessories where possible
• We inspect the item and confirm whether it is covered before any work begins

5.Repair Turnaround

Typical in-warranty repairs are assessed within 2–3 business days. The total time depends on the fault, parts availability and, for some brands, the manufacturer’s service centre. We keep you updated on the status and any expected delays.

6.Out-of-Warranty Repairs

For products outside the warranty period or with non-covered damage, we offer paid repair services. We provide a cost estimate for parts and labour before proceeding, and no chargeable work is carried out without your approval. A diagnostic fee may apply.

7.Replacements & Refunds

Where a covered item cannot be repaired, we will replace it with the same or an equivalent product. If a replacement is not available, a refund or store credit may be offered in line with our Returns & Refunds policy and applicable law.

8.Your Data

We are not responsible for any loss of data during repair or servicing. Please back up your files before handing over any device. Devices may be reset to factory settings as part of the repair process.

9.Need Help?

For any questions about warranty or repairs, reach out through our Help Center or Contact page, call us, or visit our Abu Dhabi store. Our team is happy to guide you through the process.