Returns & Refunds Policy

1.Overview

We want you to be fully satisfied with every purchase from MindTech. If something is not right, this policy explains how returns, exchanges and refunds work for orders placed on mindtech.ae and at our Abu Dhabi store.

2.Return Window

Most items can be returned within 30 days of delivery, provided they meet the eligibility conditions below. The 30-day period begins on the date the order is delivered to you.

3.Eligibility Conditions

To be eligible for a return, an item generally needs to be:

• In its original condition and packaging, with all accessories and manuals included
• Free of physical damage, scratches or signs of heavy use
• Accompanied by the original invoice or proof of purchase
• Not listed as a non-returnable item (see below)

4.Non-Returnable Items

For hygiene, licensing and safety reasons, some items cannot be returned once opened:

• Software licenses, digital keys and downloadable content
• Consumables such as thermal paste and cleaning kits
• Custom-built PCs configured to your specifications
• Items marked as final sale or clearance

5.How to Start a Return

To begin a return, contact our support team or visit your account order history and select the item you wish to return. Our team will confirm eligibility and share return instructions, including a drop-off or pickup option within the UAE.

6.Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. Please allow a reasonable processing time for the amount to appear on your statement, depending on your bank or card provider.

7.Exchanges

If you received a defective or damaged item, we will arrange a replacement of the same product where available. If a replacement is not available, we will offer a refund or an alternative of equivalent value.

8.Warranty Coverage

Many products carry a manufacturer or MindTech warranty against defects. Warranty claims are separate from returns and may follow a different process and timeline. Details of coverage are shown on each product page and in your invoice.